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Delivery Information

Shipping Rates

AKROSS Canada offers FREE Ground shipping on orders of $25*!

*Retail customers in Canada only. For School / Wholesale / Reseller accounts Terms & Conditions please see below. 

Delivery Times

We ship from our warehouse in Concord, Ontario, within 1 business day. Customers can usually expect their orders to arrive in 2-12 business days. However, while we make every effort to ensure your timely delivery, we rely upon third party delivery companies, and therefore cannot guarantee the delivery times.

Returns Policy

Please refer to our Returns policy in case you are not completely satisfied with your purchase. 

US Customers

For shipping rates to US and other countries, please contact our Customer Support for a quote. The order may be subject to duties, state sales tax and customs fees. The delivery agent will collect these fees when your order is delivered. AKROSS Canada is not responsible for any extras that your order may incure.

 

School / Wholesale / Reseller Terms & Conditions

In addition to our standard terms and conditions of sale, AKROSS Canada provides excellent discounts to Schools / Resellers on the following conditions:

1. FREE Ground Delivery Available (effective April 15, 2015)

Territory ORDER AMOUNT
Ontario & Quebec $350*
Rest of Canada $500*
US N/A

*Excluded items: mats, breaking boards.

2. For courier delivery rates across Canada, please refer to the Shipping Calculator on My Cart page.

3. Returns from wholesale account holders are accepted for exchange, unless faulty or wrong goods sent. Refunds are not provided to wholesale accounts, AKROSS Canada will instead issue credit for the future orders.
 
4. Wholesale discounts are only available to the holder of the club account.
 
5. Order may be placed using credit cards, PayPal or by sending a club cheque.
 
If you require further information, please contact our Customer Support.