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Delivery Information

COVID-19 Update

During the COVID-19 pandemic we are taking all necessary precautions to ensure safety of our employees. Email updates are provided as orders ship and are your best source for tracking informtation.

AKROSS Canada offers FREE Ground shipping on orders of $75*!

*Retail customers in Canada only. Oversize items are excluded.

Delivery Times

We ship from our warehouse in Concord, Ontario, within 1-2 business days. Customers can usually expect their orders to arrive in 2-12 business days. However, while we make every effort to ensure your timely delivery, we rely upon third party delivery companies, and therefore cannot guarantee the delivery times.

Returns Policy

Please refer to our Returns policy in case you are not completely satisfied with your purchase. 

US Customers

For shipping rates to US and other countries, please contact our Customer Support for a quote. The order may be subject to duties, state sales tax and customs fees. The delivery agent will collect these fees when your order is delivered. AKROSS Canada is not responsible for any extras that your order may incur.