Jobs @ AKROSS Canada

AKROSS Canada was founded by athletes with other athletes in mind. We are agile, innovative and fast-thinking with excellent opportunities. And, it's unlike anything else you will ever experience. If you're looking to go places with a company that always wants to push the bar higher, you are AKROSS material. We are aggressively changing the way this business is conducted in Canada and are looking for great people who have the energy and drive to prove us right. Here you are charged with revolutionizing the entire customer experience all while driving business to new heights. Help cultivate an environment that is exciting, interactive and down right fun. Our satisfaction is attracting and retaining the most talented people, with the first hand experience in the sport of taekwondo.

If you feel that this is your dream job, please apply by emailing your Resume to careers@akross.ca

CURRENTLY ACCEPTING APPLICATIONS FOR:

1. Bilingual Customer Service Representative

We are looking for an enthusiastic and self-motivated Bilingual Customer Service Representative to join AKROSS Team. As a valuable member of our team you will be the go-to person to answer questions and inquiries about our products and services, accept orders, create quotes, troubleshoot problems, if they arise; and provide a great experience overall to our growing clientele across Canada.

Responsibilities:

Provide top notch customer service via phone (inbound and outbound) and email
Respond to all inquiries promptly and maintain detailed notes
Understand all the ins and outs of AKROSS services and products
Identify opportunities to improve overall customer experience
Work on other special projects to improve the efficiency and quality of operations

Requirements:

Fluent in French and English (both written and oral)
Ability to multi-task and meet deadlines
Customer centric and positive attitude
Excellent oral and written communication skills
Experience with client relationship management
Proficiency in MS Office
Taekwondo background is an asset

Rate: From $18.50 / hour (Full time)

2. Warehouse Associate

A full time position reporting to the Operations Manager, working a day shift, 5 days per week, Monday to Friday.

Key Attributes (Must Haves):

Strong work ethic and willingness to work 40 hours / week + overtime
High quality standards with strong attention to detail
Ability to follow procedures
Punctual / very good time management
Fluent in English Speak/Read/Write with good math skills

Core Duties:

Process customer orders with accuracy and on time
Keep all Warehouse areas organized and clean
Research and reconcile inventory discrepancies
Must be physically fit and able to safely and repeatedly lift, stack, pull and carry heavy items
Must be self-motivated also having the ability to work with minimal supervision
Proficiency in the use of computer, and the required software
Adhere to and promote environmental, health and safety policies of AKROSS Canada
Strong communication and listening skills, both written and verbal and attention to detail
High level of commitment to exceptional customer service
Enhancing Organization reputation by accepting ownership for accomplishing requests and exploring opportunities to add value to job accomplishment
Other operational and administration duties as required

Skills & Requirements:

Knowledge about martial arts and martial arts equipment, especially taekwondo, is an asset
Flexible – open to change/new information and rapidly adapts to new information, changing conditions, or unexpected obstacles
Detail oriented – excellent attention to detail with the ability to follow through on assigned tasks
Independent - ability to work well under limited supervision
Analytical Thinking/Problem Solving - capable of complex reasoning analysis
Results focused – driven to achieve
Interpersonal skills – able to collaborate on projects, maintain effective relationships, and communicate clearly at all levels of the business
Adaptability - capable of working in a fast-paced environment, adapt to various situations, and prioritize multiple work assignments simultaneously
High school diploma

Rate: $14-$16 / hour