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If you are not completely satisfied with your purchase, you can simply send it back to us. New unused merchandise in their original packaging may be returned within 30 days of receipt - no questions asked.

  • Please contact us to receive a Return Merchandise Authorization Number (RMA).
  • Pack the item(s) you’re returning in their original condition including attached tags, etc.
  • Write the RMA number on the package.
  • Please include a copy of your invoice. If you no longer have one of these, a letter with the following information:
    • Name
    • Address
    • Daytime and evening phone numbers
    • E-mail address
  • Let us know whether you would like an exchange, or a refund.
  • For your protection insure the package and obtain a tracking number from your shipping carrier.
  • Ship to:
    AKROSS.CA Returns
    131 Citation Drive, Unit 21
    Concord, ON L4K 2R3

Embroidered and Custom Printed Items

Please note, that we cannot accept the return of any item that has been embroidered or custom printed. We will only accept a return if the item is faulty.

Final Sale Items

All items marked as FINAL SALE are NON RETURNABLE, unless faulty.